Presentation Redesign Service
Terms of Service
Last Updated: September 2018
The following document establishes the basis of our Presentation Redesign Service. It provides thorough information on the dynamic of work between us (Slidebean Design Team) and you. Please read carefully so you have an understanding of the terms by which your project will be handled.
1. About the presentation provided by the client
1.1 Our team works with a finished, editable presentation provided by the client on either PowerPoint or Keynote format. Any other format (i.e. PDF, Microsoft Word, Google Slides) is not supported.
1.2 Our Presentation Redesign Service has a minimal file content requirement. An original presentation file that contains a clear information structure, with at least a basic set of slides with their specific content clearly defined, that can work as a starting point for our designers to create the new version.
1.3 We do not create presentations from scratch, or based on any format other than a slide-based document. The goal of our Design Service is to help clients improve the look and feel of their existing slides. Developing a presentation from scratch involves a level of knowledge about the company/product/topic that only their owners have.
2. About the presentation content and treatment
2.1 Non-editable data included in slides. (i.e. image-based diagrams, infographics, charts and tables.) Non-editable data is left intact, and is not included in the redesign process unless the designer considers that a reinterpretation of the information is necessary and feasible. Generally speaking, our team cannot work with static information they can’t copy, edit or re-interpret. If redesigning any data set is not feasible, it will be transferred to the redesigned version just as it appears on the original file.
2.2 Editable data. Any editable data can be redesigned and will undergo a professional design treatment to guarantee visually appealing results.
2.3 Document language. Our team works with English or Spanish based documents only.
2.4 Videos, infographics, custom images and branding assets. Our service does not include the production of videos or the design of infographics or custom images. We also work with existing branding assets, and the creation of logos or any other corporate identity material is not included in our Presentation Redesign Service.
3. Service purchase
The client can purchase the number of slides they want redesigned within ranges of 10 slides, up to 50 slides total. Our team will only work on the amount of slides stated upon purchase, and mentioned on the first contact with our team. If more slides are uploaded we will contact you to find out which ones to work with. If you wish to have more slides redesigned after the purchase has been made, you can contact our Customer Support team and they will instruct you on how to purchase additional credit.
4. Revisions and Deliverables
4.1 Revision delivery time. The client is allowed 2 revisions after the first redesigned version is sent.
Each revision has a delivery time that corresponds to each service. It goes as follows:
● Presentation Redesign - Standard 5 days: 2 revisions, up to 96 h. delivery each.
● Presentation Redesign - Expedited 3 days: 2 revisions, up to 72 h. delivery each.
4.2 Revision conditions. The presentation needs are defined when you have the first contact with our design team.
Once you receive the first version we can work on visual changes, layout adjustments, image selection and other related tweaks. Revisions do not include the incorporation of any new ideas or graphics.
4.3 Revision availability. After the first redesigned version is sent the client will have up to 4 weeks to respond with feedback, once that time has passed the project will be placed on hold and will no longer be available for any future revisions. After 5 weeks the files will be permanently and irreversibly deleted from our database.
4.4 Deliverables. As part of the Design Services, the team may generate deliverable presentation files for the client. Such as the final draft of the presentation, which represents the culmination of any and all revisions performed as part of the Design Services, once the final draft is delivered the project is labeled as completed and no new edits are available under that request.
During the checkout process the client will choose the desired deadlines depending on the available services. The team shall identify said deadlines and work to ensure that the Deliverables are submitted on time. Any failure by the client to provide all the necessary assets for the project will affect the date by which any potential files will be delivered.
5. Design Team schedule
5.1 Working schedule. Our working schedule is Monday to Friday, from 8:00 a.m. to 5:00 p.m. Central Standard Time.
5.2 Delivery time frame. The delivery time starts running after our team first contacts you over a phone call to review the specifics of your project. However, our Design Team needs to have all the presentation assets in order to begin, if after the first contact you still need to share extra files with us the delivery time will start once our designers receive said files.
5.3 Team contact. The service includes one inicial call with one of our designers to review your request. If any other calls are necessary at a later point, booking them will depend on the team’s availability and will be scheduled on a case by case basis.
6. Non disclosure of information
Our design team works under a non-disclosure agreement, and from secure servers and encrypted protocols, to ensure that your content is kept confidential at all times. Once the project is completed and delivered, our team will no longer have access to your slides, and all information from the client is permanently and irreversibly deleted from our database.
7. Service cancellation and issuing of refunds
7.1 Cancellation of Service. The service can be cancelled at any time prior to the moment our team starts working on your slides. That means the client can request the cancellation of the service upon the first contact from our Design Team. If the cancellation of service happens before/at this moment, we can issue a full refund of your purchase. If the cancellation of the service happens anytime after this moment, no refunds are issued for the client.
For any inquiries regarding our Presentation Redesign Service please contact our customer support team at firstname.lastname@example.org.